Payment

Payments. Payment by bank card online

Our site is connected to Internet acquiring, and you can pay for the Service with Visa or Mastercard bank card. After confirmation of the selected Goods or Service, a secure window will open with the payment page of CloudPayments processing centre, where you will need to enter your bank card details. 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server for additional identification. For more information about the rules and methods of additional identification, please contact the Bank that issued your bank card.

Online payment service is provided in accordance with the rules of International Payment Systems Visa and MasterCard on principles of confidentiality and security of execution payments, the most current methods of verification, encryption and data transfer over closed channels are used for this purpose. to the communication channels. Bank card data entry is made in a secure window on the payment system. to the CloudPayments page.

In the fields on the payment page you need to enter the card number, name of the cardholder, expiration date. cards, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data are displayed on the surface of the bank card.

CVV2/ CVC2 — this is a three-digit security code located on the back of the card.

Next in the same window will open the page of your issuing bank for entering 3-D Secure code. In case you do not have a static 3-D Secure code set up, it will be sent to your phone number via SMS. If you do not have the 3-D Secure code, you should contact your issuing bank.

3-D Secure — it is the most advanced technology for secure card payments on the Internet. Allows to unambiguously identify the authenticity of the cardholder who performs transaction, and to minimize the risk of fraudulent card transactions.

Safety guarantees

CloudPayments Processing Center protects and processes your bank card data in accordance with the standard. PCI DSS 3.0 security. Transfer of information to the payment gateway occurs using SSL encryption technology. Further transmission of information is carried out via closed to banking networks with the highest level of reliability. CloudPayments does not transmit data to your network. cards to us and other third parties. For additional cardholder authentication, we use the 3-D Secure protocol.

If you have any questions about the payment made, you can contact the service email customer support support@cloudpayments.kz.

Security of online payments

The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and may not be disclosed. Your credit information cards are only sent in encrypted form and are not stored on our Web  server.

We recommend that you check that your browser is secure enough to make payments online, on special page.

Safety of Internet payment processing is guaranteed by &laquo LLP; CloudPayments Kazakhstan". All transactions with payment cards are made in accordance with VISA requirements International, MasterCard and other payment systems. When transmitting information, they use specialized security technologies for online card payments, data processing is performed on a secure basis high-tech server of the processing company.

Payment by payment cards is safe because:

Cash refund

In case of online payment by payment cards, no cash refund is allowed. The order of refund is regulated by the rules of international payment systems:

  1. Consumer has the right to refuse the goods at any time before their transfer, after the transfer of the goods the refusal must be made within 14 days;
  2. The return of goods of proper quality is possible if the goods' appearance, consumer properties, as well as the document confirming the fact and conditions of purchase of the specified goods are preserved;
  3. Consumer is not entitled to refuse goods of proper quality with individually defined properties, if the indicated goods can be used exclusively by the person purchasing them;
  4. In case of refusal of goods by the consumer, the seller must return to him the sum of money paid by the consumer, not later than ten days from the date of the consumer's request.

In order to return the money to the bank card it is necessary to fill in «Statement of refund» which is sent on request by the company to the e-mail address and send it together with the attached copy of the identity document to run@recordo.me.

The refund will be made to the bank card within 14 working days from the date of receipt by «

To refund of transactions carried out with mistakes, it is necessary to apply in writing and attach a copy of the identity document and cheques/receipts confirming the mistaken write-off. This application should be sent to run@recordo.me.

The amount of refund will be equal to the amount of purchase. The term of consideration of the Application and refund begins to count from the moment the Company receives the Application and is calculated in working days without taking into account holidays/withdays.

Instances of refusal to make a payment:

Confidentiality

1. Definitions

Internet project recordo. me (hereinafter — URL, «we») takes seriously the privacy of its customers and visitors recordo.me (hereinafter — «you», «visitors to the site»). We refer to information that contains personal information (e.g. name, login or company name) of a visitor to the site, as well as information about the activities you perform on the URL. (for example: an order from a website visitor with their contact information). We call anonymous data that cannot be uniquely identified with a specific website visitor (for example: website traffic statistics).

2. Information usage

We use personalized information of a particular visitor to the site only to ensure the quality of services and their accounting. We do not disclose the personal information of one URL visitor to other visitors. We never publish personalized information in the public domain or share it with third parties. Exceptions are only situations when provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on collected anonymous data. Thus reports do not contain the information on which it would be possible to identify the personalized data of service users. We also use anonymous data for internal analysis, which aims to develop URL.

3. Links

The recordo.me website may contain links to other sites that are not related to our company and belong to third parties. We are not responsible for the accuracy, completeness, or reliability of the information posted on such third party sites, and we have no obligation to keep the information you leave on such sites confidential.

4. Limitation of liability

We do our best to comply with this privacy policy, however, we cannot guarantee the security of the information in case of factors beyond our control which will result in the disclosure of the information. The recordo.me website and all information posted on it is presented on an «as is » without warranty of any kind. We will not be liable for any adverse consequences, or any damages whatsoever, caused by a restriction on access to the URL or by a visit to the site and use of the information posted on it. Contacts

If you have any questions regarding this policy, please contact run@recordo.me

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Legal entity

ИП «Kobdi. kz»
ИИН 860717450277
Свидетельство о государственной регистрации серия: 6205, №0001948
KZ206017111000030859
БИК HSBKKZKX
АО «Народный Банк Казахстана»
г. Нур-Султан, ул. Сыганак 18, 160